Policies
DEPOSITS
Deposits are $250 and will go towards the final purchase price of your puppy. Deposits are refundable at this time as we are only anticipating 1, maybe 2 litters a year. While we cannot guarantee we will have the specific gender or coat color of your choice from your desired litter, we CAN guarantee that you will get a healthy and happy new family member! We try our very best to make an educated guess about what puppies we will be expecting, but Mother Nature ultimately decides what we get and when! You are more than welcome to skip any available litter and wait for the perfect puppy. We place everyone on our Priority List in order of deposits received; in the event a litter is not produced like we had hoped for, there aren't enough puppies out of your preferred litter, or one doesn't meet your criteria, then your deposit will be refunded via the same method it was received. By placing your deposit with us, we assume you agree to these terms. Once you are certain you want a puppy from us, please contact us to go over the next step.
When the puppies are born we will contact our Priority List. At that point we will know whether we have a puppy that fits your preference or not. If not, deposits will be refunded.
Deposits do become non-refundable once the puppies are born and you have picked one out, typically around week 5.
The following payment methods are accepted for deposits:
Venmo: Venmo is easy to set up and is the quickest way to get your deposit to us!
Personal Check: Checks are accepted for the deposit only.
Cashiers Checks are accepted for deposits and remaining balance.
WAITING LIST
We will allow spots on our initial waiting list without a deposit. To reserve a spot on our PRIORITY Waitlist, a $250 deposit must be made. The selection order will be based on the order of deposit paid.
It is never too early to get on our list! The sooner you do the better chance you have of getting the puppy you want. Please check out our UPCOMING LITTERS page for information on our current and future litters. Your position for selection will be made available to you once you have completed your deposit. We will then contact you individually when we have puppies available that match your specific criteria as specified on your puppy application.
PUPPY PICK-OUT
If you are on one of our Priority Waiting list, we will notify you when a litter is born. Keep in mind that puppy placement is based on the order a deposit is received. Once the litter has reached 4-5 weeks of age and are thriving, we will go down our list and start offering puppies to individuals in order based on the order deposits are received. We will provide regular photo updates as the puppies grow prior to choosing, as well as up until they leave so that you can continue to watch your puppy mature. If you are set on a specific color and/or gender we will only offer you puppies that meet this criteria. If you aren't particular on color, gender, etc. you will likely have more options to choose from and have the opportunity to get your puppy sooner.
VISITING PUPPIES BEFOREHAND
Visitors are welcome on "puppy party" days where wait list families can come to visit their puppy. We ask that you respect the health of our puppies at all times. So before visiting, please avoid going to pet stores, animal shelters, dog parks, or any other high traffic areas where other animals frequent. We ask that you remove shoes and sanitize your hands before interacting with the puppies to avoid the spread of disease like the common, but lethal Canine Parvovirus. We also request that you leave all other pets at home when coming to visit and/or pick up your new puppy. Our dogs are our family and our litters are all started in our home. Because of this we do not have business hours for people to stop by and play with our puppies nor do we allow visits from anyone who is not on our priority waiting list and in line to choose their puppy on scheduled visitation days.
FINAL PAYMENTS
For families on our priority waiting list, final payment on your chosen puppy is due 7 days before your litter's pick-up date unless otherwise arranged. If for any reason we haven't received the final payment by this time, your chosen puppy and spot in line will be lost. Your puppy will be considered yours once your Deposit and Final Payment are received. If you need delivery, all shipping fees will be due along with the remaining balance of your puppy. Final payments can be made via Venmo, cashiers check, or cash.
REFUNDS
After the puppy has left our care, the new family has 3 days to take the puppy in to see a vet for a physical examination. If the puppy is found to be in ill health with any life threatening disease, the cause of which we as breeders were to blame, only then can the puppy be returned for a full refund. The details of our health guarantee are available to you prior to the puppy going home.
DELIVERY/HAND-DELIVERY:
We can hand-deliver your puppy to an airport near you! Your puppy will fly as carry-on with our "flight nanny" in the comfort and protection of the airplane cabin. Hand-delivery to the continental US starts at $500 (depending on location). This will include your puppy's health certificate, soft crate, flight, and transportation to the airport. PUPPY PICK-UP: You are welcome to fly in and take your puppy home as a carry-on. We can meet you at the MCI international airport, cost is $150.. Local families and those who wish to drive to pick up their puppy are welcome on scheduled puppy pick-up dates! TRANSPORT: A puppy escort is always an option and involves us meeting with an escort, handing your puppy to them with proper paperwork and sending your puppy via ground transportation. This a a great option for families that are not able to or are uncomfortable with other means of transport.
HEALTH GUARANTEE
We stand behind each puppy we sell, and each one will come with a Written Health Guarantee! We guarantee your puppies to be free from any life threatening, congenital defect or we will replace your puppy free of charge. Please review the written guidelines and requirements prior to delivery. Remember specific guidelines must be met in order to qualify for our guarantee including but not limited to a puppy wellness check within the first 3 days of arrival of your new puppy. All of our puppies are given a shot of NeoPar as well as one 5-Way PLUS Corona Virus. We follow a parasite control routine that includes Fenbendazole starting at approximately week four and continuing every two weeks until puppies head to their new homes. We STRONGLY encourage each family to establish a solid relationship with a veterinarian they are comfortable with and ask that you adhere to their guidelines for follow-up shots and a monthly wormer.
BOARDING
We make every attempt to be as accommodating as possible, and will keep your puppy for a period beyond the normal pick up date if the need arises. The pickup date will be established once the litter has been born. There will be a 7 day window to pickup the puppy. After the window, we do offer to keep the puppy longer, but a boarding fee of $10 a day will be charged for the first week, with that increasing to $20 a day the second week. Puppies will not be held longer than 2 weeks after the established pickup date.
RETURNS
Occasionally life happens and there may be circumstances that change or a puppy does not work out in his or her new home for various reasons. In these or other similar situations we are more than happy to take the puppy or adult dog back until a new home can be found. Returning the dog to us is at the owner's expense and no refund will be offered past the 3 day mark after the puppy has gone to his new home.
BREEDING RIGHTS
Each puppy will be sold on a spay/neuter contract basis. Breeding rights are available to small, approved breeders only after conversations and commitments have been put into place via a breeding contract. Please contact us about breeding right pricing prior to placing a deposit.